This section is to assist you with solving potential technical issues


Welcome to the Help section of VU Collaborate Help. Here you can easily locate troubleshooting resources. This section also has FAQs that may be helpful in your learning or finding out more about online delivery.

If you have technical problems, please contact the ITS team.  This link needs connection to the VU network. If you are not using eduroam on a university campus, and don't have the VU VPN operating, you can call ITS on 03 - 9919 2777 or email them at This email address is being protected from spambots. You need JavaScript enabled to view it.

This section includes:

  • FAQs - This searchable section contains answers to questions already asked.
  • Troubleshooting - gives you advice about some technical requirements to enable effective use of VU Collaborate.
  • LinkedIn Learning Free Courses - Free online courses are available for Victoria University students.  Courses cover everything from Microsoft PowerPoint, to Project Management to Photography.