Troubleshooting

Advice about browser compattibility and other technical
requirements to enable effective use of VU Collaborate

Browser Compatibility


Google Chrome and Firefox Quantum are the recommended internet browsers for use with VU Collaborate. Microsoft Edge can also be used however, it is highly recommended that you use Chrome.

Javascript must be enabled on your browser to use VU Collaborate. Follow the steps below if it is not enabled in your browser.

As of January 2020 Microsoft® Internet Explorer® is no longer supported for Brightspace access. See Intent to End of Life Notice for: Internet Explorer Support for additional information. You can also use this https://community.desire2learn.com/d2l/systemCheck to check if your browser is compatible with VU Collaborate 

This guide covers the following topics, use these links for easier navigation:

 

How to Enable Javascript in Google Chrome and Firefox Quantum


If you find that Javascript is disabled in your browser, follow these instructions:

For Google Chrome:

1. In Google Chrome, navigate to this icon chrome settings icon in the top right of your browser window.

2. Select Settings from the menu that appears.

chrome menu with settings button identified

3. A menu with various settings will appear, select JavaScript from this menu. 

content settings with javascript button identified

4. Toggle the button to enable Javascript in Google Chrome.

javascript menu inside chrome with javascript turned off

javascript menu inside chrome with javascript enabled

 

For Firefox Quantum: 

1. In Firefox, navigate to your browser address bar and enter about:config, click on I accept the risk! to proceed to the advanced settings.

firefox with address bar identified

2. Search for Javascript in the search bar at the top of the page, and look for the javascript.enabled setting.

firefox config page with javascript.enabled setting identified
 

3. Right click on the javascript.enabled setting to open up the context menu, select Toggle to enable Javascript.

 menu open with toggle button identified 

step 09

Make sure that Cookies are enabled and make sure your adobe Flashplayer is the most up to date version.  Javascript will now be enabled on your selected browser. If you have trouble accessing VU Collaborate or any course content, please contact ITS

PC's on the VU Network


Google Chrome can be found on all VU networked computer (libaries etc.).  .

Thus, it is recommended that you use Google Chrome when using VU Collaborate as it is the most reliable browser. 

 

Apple Safari 


Many Apple users prefer Safari as their default browser, there have been no issues in relation to Safari compatibility and VU Collaborate, It is recommended that you keep it up to date via the Apple “App store” and/or through your normal system updates.

 

Analysis of Browsers vs Functionality


Internal Video Playback

VU Collaborate will play most native mp4 video files through its inbuilt player however; you will need to install external plugins to support a wider variety of media.

Windows Media Player extension will allow you the play most “.avi”, “.mov” and “.wmv” files. It works by utilising the already installed Windows Media Player on your Windows PC. Microsoft Edge is preconfigured to run Windows Media Player by default.  The extension is available for both Chrome and Firefox, see links below.

Windows Media Player Extension for Chrome

For more information on installing Windows Media Player Extension for Chrome 

Windows Media Player Extension for Firefox  

For more information on installing Windows Media Player Extension for Firefox

For Mac you may need to install additional software to support Windows Media such as “.WMV” and “.WAV” files through your browser. There are numerous software applications available, we have found that Flip4Mac works quite well and is free for the basic player version.  

Drag and Drop Functionality 

“Drag and Drop” functionality allows a user to drag items from their desktop for direct upload into VU Collaborate. This feature will work on all current versions of Microsoft Edge, Firefox and Chrome.

Embedding or Viewing Content

Modern browsers are increasingly introducing new measures to combat possible security risks. This can impact embedding or viewing content within VU Collaborate. In Chrome and Firefox you may need receive a notification asking you to allow pop-ups in the address bar this will disable protection so content can be seen.  Microsoft Edge you will be prompted with a pop-up. 

Use on Mobile Browsers  

Smartphones in general will open VU Collaborate in its mobile form. You may switch to the desktop version by scrolling down to the bottom of the page and clicking “Desktop Version”. Tablet devices will open the full desktop version of the site. 

 

Further Support

Visit the VU Collaborate Help site at https://studentvucollaboratehelp.vu.edu.au for up to date information and resources.

Contact ITS Service Desk on (03) 9919 2777, email: This email address is being protected from spambots. You need JavaScript enabled to view it.  or via self-service for further technical support.

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